As we source our raw materials from different sources, we conduct quality assurance tests at different phases of our sourcing.
Our research and development team identifies critical processes pertaining to food quality and safety during our product development phase. The team also regularly updates and provides a shelf-life guide of materials.
Food safety and quality assurance are critical considerations when we select our suppliers. Aside from this, all of our suppliers are audited by our QA officers at least once a year on a standardized set of criteria which covers supplier food safety practices, microbial hazard assessments, employee and facility sanitation, and end product analysis.
Audit on receiving process
We conduct standard quality audits for incoming materials, in order to verify that the products we source are safely delivered and are in good quality. The parameters that we measure during receiving audits include product temperature, vehicle cleanliness, hygiene, shelf life, and packaging integrity. We conduct store receiving procedures as well, which covers materials that are not directly delivered to the warehouses.
Audit on dispatching activities
For dispatching activities, we conduct standard quality and safety audits to ensure that our products are transported safely into our stores. The audit covers inspection of delivery vehicles’ compliance to hygiene and temperature requirements and monitoring of finished products’ quality, safety, and packaging interior prior transfers.
To ensure and maintain food safety across all our restaurants, we implement quality control measures regularly.
We have established the Company’s Supplier Accreditation Policy to ensure that all suppliers and contractors that we deal with are qualified to meet their commitments to the Company. All suppliers and contractors that we engage with undergo accreditation and orientation on Company policies. We conduct regular surveillance audits to our suppliers, which include social and environmental considerations.
100% of our chicken is locally sourced
Our potato supplier meets energy efficiency guidelines and is energy star certified
Our beverage suppliers follow sustainability guidelines on water, community, and supplier principles
100% of our palm oil suppliers are RSPO certified
A significant portion of our spending is allocated towards local suppliers and manufacturers. Our procurement team seeks to source from local suppliers whenever possible. Our total local spending composes 74% of our total procurement in 2018. Our packaging and non-food items are 100% locally sourced, while 70% of our spending on food items is sourced from local suppliers and manufacturers.