In 2018, we had the pleasure of creating 51.01 million experiences of FUN, FAMILY, PIZZA through our different service channels such as dine-in, delivery, and carryout.
As we expand our business, build more stores, and serve more guests, it takes more people to run our operations; and this opens job opportunities. In 2018, we were able to support 9,149 jobs (company-owned and franchised staff, store riders, and call center agents) - a 22% increase from 2017.
In 2018, 40% or 2 out of 5 permanent employees were able to attend formal trainings. We seek to increase this number in the future. Such employees each received an average of 43.6 total training hours in 2018.
Workplace Culture & Environment
PIZZA seeks to cultivate a workplace where high-performing employees are rewarded for their efforts. Through our WOW grid, we are able to establish a system that tracks and incentivizes employee performance, distinguishing those who are able to best exhibit our guest-centric philosophy.
Our culture also aims to build a community of employees with a healthy work-life balance through fun and engaging activities. This is also a way to strengthen bonds and encourage camaraderie within the company.
Some of these activities include our Shakey’s Enthusiasts’ Club, yearly Trick or Treat, monthly Birthdate Lunch with the President and a Movie Night done every quarter.
While our Shakey’s Enthusiasts’ Club promotes wellness in the organization through Basketball, Volleyball, and Marathon (Running) clubs, our yearly Trick or Treat never ceases to bring in great times and great memories for our own employees and their kids. Moreover, all monthly Birthday Celebrators get to spend an exclusive lunch with our very own President & CEO plus a number of executives outside the office. Lastly, all Corporate Support Office Employees can join a quarterly Movie Night to cap off a busy work week.
As part of our efforts to engage with our employees, we designed the “Kamustahan” (“How Are You?”) program. Our objective is to align with our people on organizational goals and standards, to hear out their concerns through our authorized personnel, and to gauge the overall satisfaction of our employees.
WOWing our internal or external guests is a task that every Shakey’s employee aims to achieve on a daily basis. With increased competition, it is becoming harder to be better than before, others, and expected. With this, Shakey’s employees are constantly performing under pressure.
In order to increase productivity while reducing staff-turnover, Shakey’s employees maintain a healthy work-life balance by being provided with various engagement activities.
Employees get to take some time off with their tedious tasks with different and exclusive activities such as Family Day, Bowling, Trick or Treat, Colleague’s Bazaar and the Enthusiast’s Club to name a few. These engaging activities unquestionably aids us in WOWing our guests in our own fun way.
External Guest Engagement
At Shakey’s, we highly value feedback and concerns of our guests. Therefore, we make sure that we are constantly adapting to consumer demands and technological changes.
Our Guest Engagement department ensures that our guests are provided with convenient feedback channels.
Impact to Communities
In February 2018, a partnership between Shakey’s and the Down Syndrome Association of the Philippines, Inc. paved the way for the Love ‘Em Down program. Through this, we were able to provide learning and job opportunities to those with down syndrome. The partnership was able to raise awareness towards the down syndrome advocacy as program participants were given first-hand guest engagement and service activities.
Since the launch of the Love ‘Em Down program, we were able to support 7 participants. Moving forward, we plan to extend this program to 22 more stores and add more participants.