We are committed to making every guest encounter count. With 209 million WOWING experiences 1 achieved across all our service channels in 2019, we have gained far more insights on how we can deliver a deeper guest-centric experience.
Talent Acquisition & Management
As we expand our business, build more stores, and serve more guests, it takes more people to run our operations; and this opens job opportunities. In 2019, we were able to support 8,437 jobs (company-owned and franchised staff, store riders, and call center agents).
In 2019, 19% of PIZZA’s employees attended formal training. Each received an average of 179 total training hours in 2019.
Workplace Culture & Environment
PIZZA recognizes that a safe workplace is a key component to developing a positive culture and that health and safety regulations are paramount to the well-being of our employees and the company itself.
Apart from Occupational Safety and Health Standards compliance, other initiatives under the program include employee engagement and activities that promote safety and health in the workplace, education and training on safety, first aid, and disaster response.
Along with health and safety, we believe that a positive culture in the workplace attracts talent, drives engagement, impacts satisfaction, and affects performance. We continue to manifest this through our consistent compliance with all local laws and regulations. In addition, we have established initiatives to reward the best of the best and take the time to honor our exemplary employees.
External Guest Engagement
We believe that guest feedback helps shape our business and that our success depends on the manner of how we respond to the things that are truly important to the community.
Through our Guest Engagement department, we connect and engage with our guests through an integrated feedback management system that has enabled us to respond to feedback and attend to concerns with the utmost expediency.
Guests are able to course their feedback through various channels such as our store staff, WeCare email, Electronic Guest Comment Card, Shakey’s delivery hotline, Shakey’s website, Shakey’s mobile application, Facebook, Twitter, and Instagram.
Impact to Communities
Love ‘Em Down, a program launched in 2018 in partnership with the Down Syndrome Association of the Philippines, Inc. (DSAPI), has deployed participants in various Shakey’s stores, with the qualified DSAPI member-participants coming from the different communities Shakey’s operates in. The program brings to fore the capacities and skills of people with down syndrome through productive and engaging interactions with Shakey’s guests and employees.
Shakey’s partnership with social enterprise Friends of Hope, on the other hand, continues with the availability of “Hope in a Bottle” products in its stores. Profits from sales of the bottled water are earmarked for the construction of public school classrooms all over the Philippines, slowly narrowing the classroom deficit around the country.
In an effort to help those affected by the widespread devastation brought about by the sudden eruption of the Taal Volcano in January 2020, we launched a call for donations to the Taal relief drive. The overwhelming response from our employees enabled us to distribute various relief goods to evacuation centers through the partnership of our #LovethePlanetLikeYouLoveOurPizza campaign with Caritas Manila, Inc., and to over 150 employee-beneficiaries.
Lastly, in light of the COVID-19 crisis, our “frontliners feeding frontliners” program has served close to 260,000 snacks to 128 hospitals in 31 cities for our country’s healthcare workers. This was done in collaboration with local food manufacturer Century Pacific Food, Inc. and Frontline Feeders Philippines.