In 2018, we had the pleasure of creating 51.01 million experiences of FUN, FAMILY, PIZZA through our different service channels such as dine-in, delivery, and carryout.
As we expand our business, build more stores, and serve more guests, it takes more people to run our operations; and this opens job opportunities. In 2018, we were able to support 9,149 jobs (company-owned and franchised staff, store riders, and call center agents) - a 22% increase from 2017.
In 2018, 40% or 2 out of 5 permanent employees were able to attend formal trainings. We seek to increase this number in the future. Such employees each received an average of 43.6 total training hours in 2018.
Workplace Culture & Environment
PIZZA seeks to cultivate a workplace where high-performing employees are rewarded for their efforts. Through our WOW grid, we are able to establish a system that tracks and incentivizes employee performance, distinguishing those who are able to best exhibit our guest-centric philosophy.
Our culture aims to build a community of employees with a healthy work-life balance through fun and engaging activities. This is also a way to strengthen bonds and encourage camaraderie within the company.
As part of our efforts to engage with our employees, we designed the “Kamustahan” (“How Are You?”) program. Our objective is to align with our people on organizational goals and standards, to hear out their concerns through our authorized personnel, and to gauge the overall satisfaction of our employees.
External Guest Engagement
At Shakey’s, we highly value feedback and concerns of our guests. Therefore, we make sure that we are constantly adapting to consumer demands and technological changes.
Our Guest Engagement department ensures that our guests are provided with convenient feedback channels.
Impact to Communities
In February 2018, a partnership between Shakey’s and the Down Syndrome Association of the Philippines, Inc. paved the way for the Love ‘Em Down program. Through this, we were able to provide learning and job opportunities to those with down syndrome. The partnership was able to raise awareness towards the down syndrome advocacy as program participants were given first-hand guest engagement and service activities.
Since the launch of the Love ‘Em Down program, we were able to support 7 participants. Moving forward, we plan to extend this program to 22 more stores and add more participants.
We have also partnered with Friends of Hope, a social enterprise that aims to create sustainable social impact, primarily by addressing the classroom shortage in the Philippines through the sale of its popular purified drinking water product called “Hope in a Bottle.” All profits from this product proceed to the building of public school classrooms, slowly narrowing the classroom deficit around the country.
“Hope in a Bottle” products are available in both company-owned and franchised stores, with PIZZA selling an average of 14,000 bottles per month. Last November 6, 2018, we turned over a brand-new classroom for the Archbishop Emilio Cinense Memorial Integrated School (AECMIS). We are currently working towards the completion of a second classroom to be finished by 2020.